Privacy Policy
Last updated: Aug 9, 2026
Eleventh AI LLC
Eleventh AI LLC (“Eleventh AI,” “we,” “us,” or “our”) provides AI automation consulting and related services. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit https://www.eleventh.ai (the “Site”), complete our AI assessment, use our AI-powered tools, book a call, or otherwise interact with us (together, the “Services”).
Who is responsible for your data (data controller):
Eleventh AI LLC
Email: admin@eleventh.ai
If you are in the European Economic Area (EEA), the United Kingdom, or Switzerland, Eleventh AI LLC is the controller of your personal data under the GDPR.
1. Information We Collect
Information you provide directly:
- Contact details: name, email address, phone number, company name, job title
- Assessment and quiz responses: answers you give in our AI assessment or similar interactive tools, including your website URL and information about your business processes, tools, and priorities
- Communications: messages you send us via email, forms, or scheduling tools
- Billing information: payment and invoicing details, if you become a client (payment card data is processed by our payment provider and never stored by us)
Information collected automatically:
- Device and usage data: IP address, browser type, operating system, device identifiers, pages visited, referring URLs, time spent, and interactions with Site features
- Cookie and tracking data: see Section 8 (Cookies)
Information from other sources:
- Publicly available business information: if you provide your website URL in our assessment, we analyze publicly available information about your business to generate your results
- Advertising and analytics partners: campaign and interaction data from platforms such as Meta and Google
2. How and Why We Use Your Information
| Purpose | Data used | Legal basis (GDPR) |
|---|---|---|
| Provide the Services, including generating your AI assessment results | Contact details, assessment responses, website URL | Performance of a contract / steps prior to a contract (Art. 6(1)(b)) |
| Respond to inquiries and provide support | Contact details, communications | Legitimate interests (Art. 6(1)(f)) |
| Send marketing emails and newsletters | Contact details | Consent (Art. 6(1)(a)); you can unsubscribe at any time |
| Advertising and measuring campaign performance | Device/usage data, cookie data | Consent (Art. 6(1)(a)) for non-essential cookies |
| Improve and secure the Site and Services | Device/usage data | Legitimate interests (Art. 6(1)(f)) |
| Billing and account administration | Contact and billing details | Performance of a contract (Art. 6(1)(b)) |
| Comply with legal obligations | As required | Legal obligation (Art. 6(1)(c)) |
We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you.
3. Who We Share Your Information With
We do not sell your personal information. We share personal information only with:
- Service providers (processors) who help us operate the Services under contracts limiting their use of your data: website hosting (Vercel), CRM and scheduling (GoHighLevel, Cal.com), email delivery, analytics, payment processing, and document/meeting tools
- AI service providers: see Section 4
- Advertising partners (Meta, Google): via cookies and pixels, which are set only with your consent (see Section 8)
- Professional advisers (lawyers, accountants, insurers) where necessary
- Authorities or other parties when required by law, to enforce our agreements, or to protect rights, safety, or property
- A successor entity in the event of a merger, acquisition, or sale of assets, in which case this Policy will continue to apply to your data
We do not share your information with any third party for their own independent marketing purposes.
4. Artificial Intelligence
Our Services use third-party AI models to generate outputs — for example, analyzing your assessment responses and website to produce your AI Opportunity results. What this means for your data:
- Your inputs (assessment answers, website URL, business context) may be transmitted to the third-party AI providers we use to generate results
- We use these providers under commercial terms that do not permit your data to be used to train their public models by default
- AI-generated assessment results are estimates based on the information you provide and public signals; they are informational, not professional advice
- We may review AI inputs and outputs to ensure quality and improve our Services
5. International Data Transfers
We are established in the European Union. Some of our service providers are located in the United States or other countries outside the EEA, so your personal data may be transferred to and processed there. Where required, we rely on safeguards such as the European Commission’s Standard Contractual Clauses and, where applicable, providers certified under the EU-U.S. Data Privacy Framework. You may request a copy of the relevant safeguards by contacting us.
6. How Long We Keep Your Data
We keep personal data only as long as needed for the purposes described above:
- Inquiry and assessment data: up to 24 months after your last interaction with us
- Client and contract data: for the duration of the engagement plus the period required by tax and accounting laws
- Marketing data: until you unsubscribe or ask us to delete it
- Where deletion is not immediately feasible (e.g., backups), we isolate the data until deletion is possible
7. How We Protect Your Data
We use technical and organizational measures including encryption in transit and at rest, access controls limiting data access to authorized personnel, and periodic security reviews. No system is completely secure, and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
We use cookies and similar technologies:
- Essential cookies — required for the Site to function
- Analytics cookies — help us understand how the Site is used
- Advertising cookies and pixels (Meta Pixel, Google tags) — measure and improve our ad campaigns
Non-essential cookies are set only with your consent via our cookie banner. You can also manage cookies through your browser settings.
9. Your Privacy Rights
Everyone can contact us at admin@eleventh.ai to access, correct, or delete their personal information, and can unsubscribe from marketing via the link in any email.
If you are in the EEA, UK, or Switzerland (GDPR): you have the right to access, rectify, erase, restrict, and object to processing of your personal data; the right to data portability; and the right to withdraw consent at any time (without affecting prior processing). You also have the right to lodge a complaint with your local supervisory authority.
Exercising your rights: email admin@eleventh.ai. We will verify your identity (typically by confirming the email address associated with your data) and respond within the timelines required by applicable law (one month under GDPR).
10. Children
The Services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child, contact us and we will delete it.
11. Changes to This Policy
We may update this Policy from time to time. We will post the updated version here with a revised “Last updated” date, and for material changes we will provide additional notice (e.g., by email or a Site banner).
12. Contact Us
Eleventh AI LLC
Email: admin@eleventh.ai